Dream11's Terms and Conditions

Dream11 (dream11.vu) is an international online gaming platform serving players in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between Dream11 and its users. By registering an account, browsing the platform, or using any of our services, you agree to be fully bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using Dream11. Our Privacy Policy and Responsible Gaming Policy These form an integral part of these Terms and should be read together.

To open an account and use our services on Dream11, the following conditions must be met:

• Minimum age 18 years or the legal gaming age in your country of residence, whichever is higher.
• You must reside in a jurisdiction where online gaming is legally permitted to register on Dream11.
• Accounts must be registered in your own name and for your personal use only — managing an account on behalf of a third party is not permitted.
• Each person may hold a maximum of one account. Multiple accounts are not permitted.
• Accurate and truthful information must be provided at the time of registration. Accounts found to contain false information will be terminated.
• Professional athletes, referees, or other affiliated individuals may not place bets on their own events.

As part of KYC (Know Your Customer) verification, Dream11 may request proof of identity, proof of address, or other documents at any time. Failure to submit the required documents may result in account restrictions or closure.

The security of your Dream11 account is your responsibility. Please follow these guidelines:

• Keep your password strong and never share it with anyone.
• If you suspect unauthorized access to your account, contact Dream11 Support immediately.
• Log out securely after each session, especially when using a shared device.
• If any of your registered account details change, please update them right away.
• Selling, transferring, or renting your account to another party is strictly prohibited.

Dream11 reserves the right to temporarily suspend an account if any suspicious activity is detected. Your balance will remain secure during the investigation, though withdrawals may be restricted.

Dream11 supports a range of local payment methods for Bangladeshi players, including bKash, Nagad, and Rocket. The payment rules are as follows:

• Minimum Deposit: BDT 500 (or equivalent amount).
• Minimum Withdrawal: BDT 1,000 (or equivalent amount).
• Only payment methods registered in your own name may be used.
• Withdrawals are typically processed within 15–72 hours required; faster for VIP members.
• Withdrawals may be delayed if KYC verification has not been completed.
• Deposited funds are for gaming purposes only — money laundering activities are strictly prohibited.
• Dream11 may apply withdrawal fees under certain circumstances. For the latest fee information, please refer to the Cashier page.

For any payment issues, 24/7 Live Chat or email our support team. Before filing a chargeback or payment dispute, please attempt to resolve the matter with Dream11 support first.

All bonuses, free spins, and promotional offers on Dream11 are subject to specific terms and conditions. By claiming a bonus, you are deemed to have accepted these terms.

• Wagering Requirements: Each bonus comes with a specific wagering multiplier (typically 25x–40x).
• Validity: Bonuses must generally be used within 7 to 30 days of the date they are credited.
• Winnings from bonus funds are only withdrawable once the wagering requirements have been fully met.
• Certain games may not contribute to bonus wagering requirements, or may contribute at a reduced rate.
• Dream11 reserves the right to modify, suspend, or cancel any bonus or promotion at any time.
• Multiple bonus claims from the same household, IP address, or device are not permitted.

The following rules must be strictly observed when betting and playing on Dream11. They apply equally to all players.

• Once a bet is confirmed, it cannot be cancelled or changed unless Dream11 explicitly provides that option.
• Dream11 reserves the right to void any bet where odds or payouts were clearly incorrect due to a technical error.
• Dream11 is not responsible for losses resulting from internet disconnection or delays during live betting.
• In the event of any dispute over a game result, Dream11's system records shall be considered final.
• The RTP (Return to Player) percentage for each slot game is published on its individual game info page.
• Minimum and maximum bet limits vary by game and betting market.

Dream11 operates in accordance with the rules set by third-party software providers (such as Evolution Gaming and Pragmatic Play). The terms of those providers also apply.

The following activities are strictly prohibited on the Dream11 platform and may result in account termination, balance forfeiture, and legal action:

• Multi-Accounting: Creating or operating multiple accounts.
• Bonus Abuse: Strategic gameplay intended to circumvent bonus terms.
• Fraud: Use of false information, forged documents, or fraudulent payment methods.
• Money Laundering: Using Dream11 for the purpose of money laundering.
• Automated Software: Using bots, scripts, or AI-powered tools to gain an unfair advantage.
• Collusion: Colluding with other players to manipulate game outcomes.
• Chargeback Fraud: Filing a chargeback claim after making a deposit without legitimate grounds.

Dream11 takes the protection of your personal data seriously. For full details on how we handle your information, please refer to our Privacy Policy.

• Your personal information is never sold to third parties.
• Information is collected for KYC verification and to meet legal and regulatory obligations.
• All data transmission is secured with 256-bit SSL encryption.
• You may request to view, update, or delete your personal information at any time.
• You may opt out of marketing communications at any time.

Dream11 complies with Anti-Money Laundering (AML) laws and is legally obligated to report suspicious transactions to the relevant authorities.

Dream11 believes gaming is a form of entertainment, not a source of income. We encourage all players to enjoy games responsibly.

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Bet Limits: Maximum bet amounts can be limited within a specified time period.
• Session Time Limit: Set a time limit for your gaming sessions in advance.
• Cooling-Off Period: You can take a temporary break ranging from 24 hours up to 6 weeks.
• Self-Exclusion: Options are available for extended breaks or permanent account closure.

Contact our support team for help with problem gaming. We're always here for you.

Dream11 may suspend or permanently close an account under the following circumstances:

• Violation of these Terms and Conditions.
• If fraud or any deceptive activity is detected.
• Failure to pass KYC verification or provision of false information.
• For legal or regulatory reasons.
• At the player's own request.

To voluntarily close your account, please contact our support team. Any outstanding balance must be withdrawn before closure. Balances on accounts closed due to rule violations may be forfeited.

Dream11 is not liable for the following:

• Losses caused by internet disconnection or technical issues.
• Delays or errors caused by third-party services or payment processors.
• Financial losses resulting from your own negligence or error.
• Service disruptions caused by unforeseen events such as natural disasters or cyberattacks.

In no event will Dream11's total liability exceed the amount you deposited in the last 30 days. Dream11 is not liable for any indirect, incidental, or consequential losses.

Dream11 reserves the right to update these Terms and Conditions at any time. For significant changes, we will provide at least 7 days in advance notice via email or on-site.

• Continued use of the platform following any changes will be considered acceptance of the updated terms.
• We recommend checking this page regularly.
• If you do not agree to the updated terms, please stop using the platform and contact us to close your account.