Dream11's Privacy Policy

Dream11 (dream11.vu) is an international online gaming platform serving players in Bangladesh and worldwide. This Privacy Policy ("Policy") outlines Dream11's commitment to the collection, processing, storage, and use of your personal information.

By browsing the Dream11 website, creating an account, or using any of our services, you agree to this Privacy Policy. This Policy is part of our Terms and Conditions and Responsible Gaming Policyshould be read in conjunction with.

We believe privacy is a fundamental right. That is why Dream11 is always transparent about what data we collect, why we collect it, and how we keep it safe. You have full control over your information.

Dream11 only collects information that is necessary for delivering services, ensuring security, and meeting legal obligations. We never collect excessive or unnecessary data.

Beyond the information listed above, we may also retain any details you voluntarily provide during support chats or other communications — solely for the purpose of resolving your issue.

Dream11 uses your information only for specific, legitimate purposes. Each use case is clearly outlined below:

• Account management: To handle registration, login, password reset, and account security.
• Payment Processing: For deposit, withdrawal, and payment verification purposes.
• KYC & Legal Compliance: To comply with age verification, identity confirmation, and anti-money laundering regulations.
• Customer Service: To address your questions, complaints, and technical issues.
• Personalized Experience: To recommend games and promotions tailored to your preferences.
• Responsible Gaming Monitoring: To identify problematic gaming behavior and provide the necessary support.
• Fraud Prevention: To detect suspicious activity and keep the platform and players safe.
• Service Improvement: To analyze user experience and continuously improve Dream11's services.

Dream11 never sells your personal data to third parties. However, information may be shared with specific partners in limited circumstances:

• Payment Processors: Information required to process payments via bKash, Nagad, Rocket, and other providers.
• KYC verification services: Licensed third-party service providers for identity verification.
• Game Software Providers: Providers such as Evolution Gaming and Pragmatic Play may receive limited data necessary to operate their games.
• Legal authorities: Where required by court order, regulatory request, or legal obligation.
• Anti-fraud services: Services that assist with fraud detection and anti-money laundering efforts.

All third parties listed above are bound by strict confidentiality agreements with Dream11 and may only use the data for specified purposes. Dream11 regularly audits these partners for compliance.

Dream11's website and app use various types of cookies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: Required for core functions such as login sessions, security tokens, and balance display. Disabling these may prevent the site from working properly.
• Performance Cookies: Used to analyze which pages are most visited and improve our services accordingly.
• Functionality Cookies: Used to remember your language preference, game settings, and similar choices.
• Marketing Cookies: Used to show relevant offers based on your interests. These can be managed through your browser settings.

Dream11 follows the highest industry standards to keep your data secure. Our technical and administrative safeguards are detailed below:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): Added security benefits for your account.
• Regular Security Audits: Regular audits conducted by independent experts.
• Restricted Access: Only authorized personnel may access your information, and only for specific, legitimate purposes.
• Data Center Security: Firewalls, intrusion detection, and 24/7 monitoring.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.

In the event of a security breach, Dream11 will act promptly and notify affected users within the timeframe required by law.

Dream11 does not retain data longer than necessary. Retention periods depend on the type and purpose of the data:

• Account information: For the duration of the active account and 5 years after closure (as required by law).
• Financial transaction records: Generally 7 years as required by legal obligation.
• KYC documents: Minimum 5 years from the date of verification.
• Customer Support Records: 2 years after the issue is resolved.
• Marketing Preferences: Deleted immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymized.

Dream11 respects your right to data privacy. You may exercise the following rights:

• Data Access: The right to know what information Dream11 holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to restrict the use of your data to specific purposes.
• Right to Data Portability: The right to receive your data in a structured, readable format.
• Opt Out of Marketing: The right to opt out of promotional communications at any time.

Dream11 strictly prohibits anyone under the age of 18 from registering or playing. Our position on protecting minors is clear:

• Age is verified at registration and re-confirmed during the KYC process.
• If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
• Parents or guardians with concerns may contact us at [email protected].
• Dream11 follows international child protection standards to safeguard minors.

As an international platform, Dream11 may process or store your data on servers located in different countries. In such cases:

• Data is only transferred to countries with adequate data protection laws or under legally binding agreements.
• All third-party service providers are required to comply with Dream11's privacy standards.
• Encryption and security measures are maintained even during international transfers.

For more information on this, please reach out to our support team.

Dream11 may update this Privacy Policy from time to time. When changes are made, here is what we commit to:

• A notice will be sent to your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of this page is always kept current.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request account closure.

We recommend reviewing this page regularly to stay up to date with our latest Privacy Policy.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact Dream11's data protection team:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the website.
• Response Time: Typically within 1–3 business days.